Webhaptic Intelligence delivered accurate transcription and translation services in Rwanda, converting 72 Kinyarwanda audio files to English to support humanitarian field documentation.
Nationwide Mystery Shopping for a Leading Bank in Nigeria
Webhaptic Intelligence was commissioned by a leading bank in Nigeria to conduct nationwide mystery shopping exercise across its 250+ branches.
Political Opinion Survey in Lagos
What do Lagos residents really think about politics and key political figures? A fresh perception study uncovers the civic pulse ahead of upcoming elections.
Improving Customer Experience in Banks Through Mystery Shopping in Nigeria
A mystery shopping project in Abuja assessed service quality across 31 bank branches to enhance customer experience and staff performance in Nigeria’s banking sector.
Brand Awareness and Perception Evaluation in Nigeria Fintech Landscape
A nationwide survey evaluating fintech brand awareness and public perception in Nigeria, offering insights into user sentiment and competitive positioning.
Understanding Advertising Effectiveness in Seasoning Category Across Northern Nigeria
A study was conducted to understand advertising effectiveness in Northern Nigeria’s seasoning market, focusing on media recall, consumer perception, and the influence of packaging. Click the link to learn more about the research outcomes.
Mystery Shopping in Lagos: Evaluating CX in Banking Sector
A mystery shopping exercise across selected Lagos bank branches uncovered insights into customer service quality, operational efficiency, and staff professionalism.
Consumer Behaviour Study in Nigeria
Webhaptic Intelligence, with its range of experience and expertise, conducted a study aimed at exploring and understanding consumer preferences and behaviours related to primary food categories.
Restoring Dignity for Sanitation Workers in Rwanda
Webhaptic Intelligence sought to understand how improving the dignity and recognition of sanitation workers could lead to positive behaviour change in Rwanda. Find out more about this by clicking the link…
Baseline Survey in Ethiopia for Cleaner Cooking Solutions
Real-world data from 23 Woredas in Ethiopia reveals stove usage trends, fuel types, and household behaviour, guiding cleaner cooking solutions for sustainable living.