Consumer Behavior in the Digital Era

In Consumer Behavior by Tosin Otukoya

Consumer behavior in the digital age has significantly changed, impacting companies and research landscapes. The widespread adoption of Internet research and exploration has led to consumers conducting extensive product research.

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Customer Retention for SMEs

In Consumer Behavior by Halimah Onisabi

According to the influential economist and Harvard Business School professor, Theodore Levitt, the purpose of all businesses is to “find and keep customers” customer retention for SMEs is as gaining …