CATI Research in Nigeria

Webhaptic Intelligence conducts CATI Research in Nigeria. Telephone surveys or  “CATI” (computer-assisted telephone interviewing) is a quantitative research method where questionnaires are programmed into software so that the telephone interviewers do not have to worry about any complex routing or filters within the survey – they move seamlessly from question to question. Telephone surveys provide several benefits – we can easily manage quotas, we can probe for fuller responses / deeper understanding, build relationships with respondents (such as senior audiences) and use a broader range of questioning techniques.

Webhaptic Intelligence has its own CATI Studio in Nigeria, which services 20 stations conducting telephone research. We offer telephone market research services through our in-house 20-station CATI unit and teams of specialist B2B and consumer interviewers. Our team handles both Nigeria and African projects from our CATI centre.

We use computer aided telephone interviews (CATI) to reach wider populations quickly. Interviewers use a structured questionnaire with answers entered directly into Webhaptic Intelligence’s CATI system ensuring accurate and timely reporting.The standardization of research conditions with CATI also allows for more in-depth questions, giving you rich and insightful data.


Webhaptic Intelligence‘s secure, real-time on-line reporting system gives clients access to the research findings within within a short period of time.

Our concentration is more on data quality and our CATI team works with the client to understand their requirements and always try to give them the quality output as a Nigerian market research data collection company, specializing in  African telephone (CATI) projects.

Webhaptic Intelligence implemented a Global Data Protection and Privacy Policy across our CATI Survey to ensure we lead on all dimensions of maintaining respondent privacy. In addition, we are compatible and consistent, adhering to the industry’s codes of contact, to provide reliable and accurate data, with transparency.

Why companies choose telephone surveys by Webhaptic Intelligence

  • We have already carried out more than effective calls with a 100% implementation rate of client requests;
  • We develop the unique questionnaires to target specific aspects of businesses based on the individual needs of our clients;
  • We make calls to anywhere in the country around the clock;
  • We are able to quickly reach a large target audience
  • We offer an individual approach and adaptability
  • Our method is more economical compared to other methods of information collecting.
  • Our clients receive a full text report of the call (on request).
  • Our quality is guaranteed. The data collected during our calls is always validated.
  • Our speed is unrivaled. The statistics collected during the call are collated and put into a report 24 hours later.
  • The results are put into tables, diagrams, dashboards for ease of viewing;
  • We have experience with B2B. We work with legal entities and we interview leading specialists in various fields of business and industry.

Our call centre team has extensive experience of conducting telephone survey market research. We have coverage for about 9 languages (using native interviewers), and some of our projects come close to requiring the full set of our linguistic capabilities.

Interviews are conducted by experienced telephone interviewers who have worked within the industry for a number of years and have conducted thousands of market research interviews. That is why we are known to be one of the leading telephone market research companies in Nigeria

Our aim is to put your project in safe hands, ensuring timely completion to budget and quality, regardless of the size of your project.

We use Confirmit, Askia,Nebu, Voxco as our data collection platform but frequently share other platforms as well in our CATI studio in Nigeria.

    • Quantitative surveys (CATI)
    • Qualitative surveys (TDI)
    • Web-assisted Telephone Interviews (WATI)
    • Recruitment to Web
    • Recruitment for online community and diary participation
    • Recruitment for offline and online focus groups and F2F interviews
    • Cognitive Debriefing

To obtain a quote or proposal for CATI Research in Nigeria, send an email to  info@webhaptic.com or complete the form below.