Brief
A behavioural research and advisory firm sought to understand how improving the dignity and recognition of sanitation workers could lead to positive behaviour change in Rwanda. To support this, Webhaptic Intelligence conducted a study examining the link between worker identity, dignity, and community perceptions. The findings aimed to shape interventions that enhance working conditions, elevate societal recognition, and strengthen sanitation practices.
The Approach
The study was carried out in Kigali, engaging 60 sanitation workers, 30 sanitation managers, and 30 community members. Through in-depth interviews and focus group discussions, researchers explored the daily challenges sanitation workers face and how the public views their profession. These insights provided a deeper understanding of worker experiences and the barriers to improving their status.
The Outcome
The research offered valuable guidance for developing strategies that promote dignity and respect for sanitation workers. The study laid the foundation for policies and programs that improve worker well-being and encourage more inclusive sanitation practices by addressing societal perceptions and workplace conditions.